Terms of Service

360 Harmony — Registered Dietitian Support

Revella Health Inc. | Effective Date: February 26, 2026

100 Queen Street West, Suite 100N, Brampton, ON L6X 1A4
info@revellahealth.ca | 1-844-394-4206

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the 360 Harmony registered dietitian support service ("Service") operated by Revella Health Inc. ("Revella Health," "we," "us," or "our"), an Ontario corporation with its principal office at 100 Queen Street West, Suite 100N, Brampton, ON L6X 1A4.

By accessing or using 360 Harmony, including submitting the coverage verification form, scheduling a consultation, or attending a session, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Eligibility

To use 360 Harmony, you must:

• Be at least 18 years of age
• Be a resident of Canada
• Hold a valid Medavie Blue Cross insurance plan with eligible coverage for registered dietitian services under the Extended Health Benefit
• Provide accurate and complete information during the registration and coverage verification process

We reserve the right to refuse or terminate service to any individual who does not meet these eligibility requirements or who provides false or misleading information.

3. Description of Service

360 Harmony connects you with registered dietitians through one-on-one video consultations. The Service includes:

• An initial consultation covering your health history, dietary needs, and goals ($99)
• Follow-up sessions for ongoing support and plan adjustments ($75)
• Personalized meal plans and actionable nutrition advice

Consultations are conducted via our proprietary video platform, Zoom, or Google Meet, depending on availability and your preference. The Service does not include medical diagnosis, prescriptions, or treatment of medical conditions beyond the scope of dietetic practice.

4. Insurance Coverage and Billing

360 Harmony sessions are billed directly to Medavie Blue Cross. You are responsible for your coinsurance amount as determined by your insurance plan.

• Coverage verification is completed prior to your first session. Revella Health will verify your eligibility with Medavie Blue Cross based on the information you provide.
• Revella Health is not responsible for coverage denials, claim rejections, or changes to your insurance plan.
• If your coverage is insufficient or lapses, you are responsible for the full session fee.
• Out-of-pocket costs, including coinsurance, may be covered through your Health Spending Account if included in your plan.

5. Appointments, Cancellations, and No-Shows

5.1 Scheduling

Appointments are scheduled through 360 Harmony's booking system. You will receive confirmation and reminders at the email address and phone number you provide.

5.2 Cancellation Policy

You may cancel or reschedule an appointment free of charge with at least 48 hours' notice before your scheduled session.

Cancellations made with less than 24 hours' notice are subject to a $50.00 cancellation fee. This fee is not covered by insurance and is payable directly by you.

5.3 No-Show Policy

If you fail to attend a scheduled appointment without prior notice (a "no-show"), a $50.00 no-show fee will be charged. This fee is not covered by insurance and is payable directly by you.

6. Video Consultations

Sessions are conducted via video using our proprietary platform, Zoom, or Google Meet. To participate, you must have:

• A stable internet connection
• A device with a functioning camera and microphone
• A private, quiet environment suitable for a health consultation

Revella Health is not responsible for technical difficulties arising from your equipment, internet connection, or third-party platform outages. If a session cannot be completed due to technical issues on our end, we will reschedule at no additional cost.

7. Nature of Services — Not Medical Advice

The information and guidance provided through 360 Harmony by registered dietitians is nutritional advice, not medical advice. The Service is not a substitute for professional medical diagnosis, treatment, or care from a licensed physician or other qualified healthcare provider.

You should not disregard or delay seeking medical advice based on information received through 360 Harmony. If you experience a medical emergency, call 911 or your local emergency services immediately.

Registered dietitians participating in the 360 Harmony network are independent, regulated health professionals. Revella Health facilitates the connection between you and the dietitian but does not direct or control the clinical judgment of the dietitian.

8. Your Responsibilities

As a user of 360 Harmony, you agree to:

• Provide accurate, current, and complete information about your identity, health history, and insurance coverage
• Notify your dietitian of any changes to your health status, medications, or allergies
• Follow the cancellation and scheduling policies outlined in Section 5
• Use the Service for lawful purposes and in compliance with these Terms
• Maintain the confidentiality of your account credentials and booking information

9. Intellectual Property

All content, materials, and technology associated with 360 Harmony — including the website, branding, logos, meal plans, educational materials, and proprietary video platform — are the intellectual property of Revella Health Inc. or its licensors.

You may not reproduce, distribute, modify, create derivative works from, or publicly display any of our materials without prior written consent from Revella Health, except for personal, non-commercial use of meal plans and nutritional guidance provided to you during your sessions.

10. Privacy

Your use of 360 Harmony is also governed by our Privacy Policy, which describes how we collect, use, disclose, and protect your personal information and personal health information. By using the Service, you consent to the practices described in our Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• Revella Health, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service.
• Revella Health's total aggregate liability for any claims arising under these Terms shall not exceed the total fees paid by you (or on your behalf) for 360 Harmony services in the twelve (12) months preceding the claim.
• Revella Health is not liable for the clinical advice, opinions, or recommendations of registered dietitians. Dietitians are independent professionals responsible for their own professional conduct.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Canadian law, including liability for fraud or personal injury caused by negligence.

12. Indemnification

You agree to indemnify and hold harmless Revella Health Inc., its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your misuse of the Service
• Your provision of inaccurate or misleading information
• Any violation of applicable laws or regulations by you

13. Termination

We may suspend or terminate your access to 360 Harmony at any time, with or without cause, including if:

• You breach any provision of these Terms
• Your insurance coverage lapses or is no longer eligible
• You engage in conduct that is harmful, fraudulent, or disruptive to the Service or other users
• Continued provision of the Service is no longer commercially reasonable

You may discontinue use of the Service at any time by contacting us at info@revellahealth.ca or by calling 1-844-394-4206. Termination does not affect outstanding fees or obligations, including cancellation and no-show fees.

14. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved within thirty (30) days, either party may pursue resolution through the courts of competent jurisdiction in Ontario.

15. Modifications to Terms

Revella Health reserves the right to modify these Terms at any time. When we make material changes, we will update the "Effective Date" at the top of this document and provide notice via email or a prominent notice on our website.

Your continued use of the Service after such changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should discontinue use of the Service.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Revella Health regarding the use of 360 Harmony, and supersede all prior agreements, representations, and understandings.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: